Frequently Asked Questions
Everything you need to know about shopping with PokeBank
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, intimates and final sale items cannot be returned.
How do I ensure I choose the correct size?
Every product page features a detailed 'Size Guide' button with specific measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you already own.
Which payment methods do you accept?
PokeBank accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my PokeBank garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of each piece.
Can I track my package once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.