Returns & Exchanges

At PokeBank, we want you to be completely satisfied with your fashion haul, which is why we offer a 30-day return policy for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures your refund or exchange is handled swiftly.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all labels and tags are still attached and the garments are in new condition.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.